Oversee member engagement and service at MEC's new location in Whistler as a Member Experience Manager. Your leadership will guide the store's service culture from the start.
MEC invites an experienced retail leader to shape its member experience in Whistler. In this vital role, you will manage frontline teams and design engaging community connections that resonate with MEC's mission. Your focus will be on optimizing customer interactions and enhancing operational efficiencies across the store.
Key Responsibilities:
• Set service tone and daily execution on the floor • Provide ongoing coaching through observation and feedback • Ensure a friendly Cash and Member Service Desk experience • Resolve member issues efficiently and effectively • Lead talent acquisition, onboarding, and team development efforts
Requirements: • 1-3 years' experience in a member-focused retail role • Robust leadership and coaching capabilities • Ability to interpret and apply sales data for performance • Exceptional communication and problem-solving skills • Dedication to outdoor activities and community outreach
Lead an energetic and inclusive environment at MEC in Whistler, where every member's experience matters. #J-18808-Ljbffr