Elevate your expertise as a CCaaS Solutions Engineer with Dawn InfoTek, a leading IT consulting team. This hybrid role focuses on creative design and implementation for major banks.

As a Solutions Engineer specializing in CCaaS, you will work closely with cross-functional teams to architect effective Contact Centre solutions. Your expertise in platforms like Genesys Cloud will be invaluable in enhancing both customer and agent experiences through cutting-edge technology. Join our dynamic team for a contract duration of six months with potential extension.

Key Responsibilities:



• Design and structure CCaaS solutions aligned with business goals • Collaborate with teams to gather requirements and build comprehensive designs • Evaluate and select suitable CCaaS platforms and technologies • Maintain thorough architectural documentation and integration plans • Provide technical leadership during implementation

Requirements: • Bachelor’s degree in Computer Science or related field • Proven experience with CCaaS solutions • Strong knowledge of CCaaS technologies, especially Genesys Cloud • Excellent communication and interpersonal skills • Ability to manage multiple priorities in a dynamic environment

Leverage your CCaaS expertise to drive innovation and enhance customer interactions at Dawn InfoTek. #J-18808-Ljbffr

📌 CCaaS Solutions Engineer at Dawn InfoTek (Winnipeg)
🏢 Dawninfotek
📍 Winnipeg