Enhance applicant support as a Driver Examination Customer Service Agent with Serco Canada Inc. Your proficiency in customer service will be key to assisting with Ontario Driver's Licence applications and evaluations. In this critical role, you will assess documentation and eligibility, conduct tests, and maintain compliance with regulations. With a high school diploma and two years of customer service experience, you'll demonstrate professionalism while managing applicant interactions. Committed to safety, you'll ensure a secure working setting at the DriveTest Centre. Key Responsibilities:
Evaluate documents to determine driver licence eligibility
Schedule and administer road tests and knowledge assessments




Provide explicit guidance throughout the licensing process
Collect fees and handle sensitive applicant information
Report and resolve any issues on driver records Requirements:
Completion of Customer Service Agent training mandatory
Valid Ontario Class G driver’s licence required
Minimum two years' experience in customer service
Understanding of the Highway Traffic Act essential
Robust decision-making and stress management skills Become a key player in delivering high-quality service as part of the Serco Canada team. #J-18808-Ljbffr

📌 Driver Examination Customer Service Agent Toronto
🏢 Serco
📍 Toronto