Drive impactful customer strategies at Capital One Canada as a Senior Manager in Customer Resiliency Strategy and Analytics. Leading cutting-edge solutions for Collections and Recoveries, you will shape customer experiences while balancing business objectives.
In your role, you will oversee the execution of customer-centric strategies focused on enhancing financial health and recovery efforts. Collaborating with various teams, you'll lead a high-performing group of analysts, ensuring that insights and strategies align with business goals. Your executive communication will play a crucial role in influencing key stakeholders.
Key Responsibilities:
• Define and execute customer recovery strategies
• Foster an inclusive and team-oriented team culture




• Communicate strategic insights to senior executives
• Collaborate with cross-functional teams for business results
• Provide coaching to develop future leaders
Requirements:
• At least 7 years in analytics, credit risk, or collections
• Minimum 5 years of people leadership experience
• Proven track record in strategic decision-making
• Robust analytical and storytelling skills
• Ability to navigate and adapt in changing environments
Lead data-driven strategies to enhance customer outcomes and business performance with Capital One Canada.
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📌 Capital One Canada Senior Manager In Strategy Toronto
🏢 Capital One
📍 Canada