Join Rival Group as a Junior Helpdesk Support in Toronto, where you'll be the first line of tech assistance for employees. Experience a blend of remote and in-office flexibility.

As part of the IT team, you will report to the IT manager and work in a hybrid model. This position is focused on resolving a variety of technical issues while fostering a collaborative workplace. You'll be essential in onboarding, supporting devices, and ensuring systems run smoothly, contributing to a positive IT experience.

Key Responsibilities: • Address helpdesk tickets for various tech issues • Help set up accounts and devices for new employees • Keep accurate ticketing and asset records • Document complex issues clearly for escalation • Manage basic connectivity and security concerns

Requirements: • 0-2 years experience in IT or helpdesk support • Basic networking knowledge, including VPNs • Communicative with a customer-centric mindset • Organize and document work efficiently • Eager to learn new tools and technologies

Drive impactful tech solutions and enhance employee satisfaction at Rival Group. #J-18808-Ljbffr

📌 Tech Support Role at Rival Group (Winnipeg)
🏢 Rival Technologies
📍 Winnipeg