Join Serco Canada Inc. as a Customer Service Agent specializing in Ontario Driver’s Licence services, where effective communication and customer satisfaction are top priorities. Be part of a dedicated team committed to excellence. As a Customer Service Agent, you will play a vital role in evaluating applicant eligibility and assisting with the issuance of Driver’s Licences. You will be responsible for conducting tests, collecting fees, and ensuring compliance with relevant regulations. This position demands solid analytical skills and the ability to manage sensitive information with precision. Key Responsibilities:
Deliver excellent customer service for Driver Examination clients
Evaluate and verify identity documents thoroughly
Conduct various tests,



including vision and written exams
Schedule road tests and issue temporary licences
Maintain confidentiality and adhere to all safety mandates Requirements:
Completion of the Customer Service Agent training program
Valid Ontario Class G driver’s licence is essential
Two years’ experience providing customer service
Knowledge of relevant legislation and policies
Proficient in computer operations and data management Use your skills to enhance customer experiences and make a difference at Serco Canada Inc. #J-18808-Ljbffr

📌 Serco Canada Customer Service Agent Position Hamilton
🏢 Serco
📍 Canada