Zenterra is growing again! We are looking for a Deficiency Technician to work in our Homeowner Care team. Looking for a great opportunity? We are building over 2500 homes in the next 5 years in Surrey and Langley alone. This is a golden prospect to join an established developer that is about to scale. Sound appealing?
OUR CULTURE
Our employees are empowered to make decisions and participate in creative ways; this way of thinking contributes to the reason we’ve won 21 awards including 2 national awards. We don’t believe in just one way of thinking and this philosophy over the years has fostered confidence and trust within our teams. We never fail to take responsibility for our actions either.
At Zenterra, we value inclusivity and honest communication. We don’t shy away from difficult conversations, whether you have something to say, or we have something to say.
GROWTH PROSPECTS
We enable our employees to take charge of their careers and provide them with the opportunity to do the kind of work that amounts to something meaningful. After all, your growth means we grow too. You can expect to learn about things beyond your chosen focus.
WHAT YOU WILL BE DOING
Pre-occupancy Deficiency
Conduct pre-delivery inspection punch lists and re-inspections
Homeowner Orientation
Attend walk-throughs with recent homeowners
Conduct homeowner orientations and key handovers
Warranty Repairs and Maintenance
Conduct deficiency assessments during the warranty period
Assist in the coordination of trades when necessary to ensure timely and efficient repair of deficiencies
Perform routine maintenance, including but not limited to drywall, paint and door repairs
Homeowner Care
Establish proper warranty expectations with homeowners by educating them during key touchpoints of the purchase experience
Create a positive customer experience from closing through the Warranty period
WHAT YOU KNOW
Experience with drywall
Experience with paint
Access to own vehicle
PREFERABLE SKILLS
Previous experience with residential deficiency repair
Previous customer service experience
Any experience with residential carpentry or finishing work
Ability to work in a fast-paced environment