Take charge as the Director of Support Services at Aplin, focusing on developing a robust technical support organization. Enhance customer satisfaction and operational processes within a growth-stage software company.This role calls for a seasoned support leader dedicated to driving team excellence, customer engagement, and cross-departmental collaboration. You'll implement scalable processes that significantly improve customer outcomes while mentoring a distributed team committed to high performance.Key Responsibilities:
Lead, mentor, and foster accountability within the support team
Optimize processes for efficiency and quality resolution
Champion customer communication and experience standards
Collaborate with Product and Engineering for continuous improvement
Monitor support trends and report to leadershipRequirements:
5+ years in technical or customer support leadership
Expertise in support operations and service quality metrics
Experience working with product and engineering teams
Robust skills in communication and team management
Ability to lead remote support teamsStrive for excellence in support services and customer experience at Aplin.#J-18808-Ljbffr

📌 Director Of Support Services Role Ottawa (Canada)
🏢 David Aplin Recruiting
📍 Canada