Propel Holdings in Toronto is seeking a Workforce Management Analyst to monitor adherence, record attendance, manage dialers and queues, and optimize staffing across US and Canada lines of business. The role requires solid Excel skills and experience in NICE In-Contact and UKG.
You will schedule coaching, track training, and collaborate with operations to ensure service levels are met in a agile fintech support workplace.
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📌 Real Time Workforce Optimizer Toronto (Canada)
🏢 Propel Holdings
📍 Canada
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