Transform customer experiences as a Technical Support Specialist with Volante in Toronto. This hybrid role emphasizes troubleshooting and customer satisfaction, offering a chance to make an impact.
As a Tier 1 Technical Support Specialist, you'll be the first contact for customers needing technical assistance. Your main duties will include providing timely support, resolving problems, and escalating complex issues as necessary. Expect a vibrant workplace where customer-first mentality drives success.
Key Responsibilities:
• Respond promptly to customer inquiries via phone, email, or chat
• Troubleshoot configuration errors and application faults
• Document customer issues thoroughly for support tracking




• Provide explicit guidance and product education
• Escalate complex cases to Tier 2 support as needed
Requirements:
• Minimum 2 years in SaaS technical support
• Familiarity with ticketing systems like Zendesk or Zoho
• Basic knowledge of SQL and relational databases
• Robust communication skills with a customer-focused approach
• Quick learner available for after-hours support
Support Volante’s mission with your technical expertise and customer dedication.
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📌 Hybrid Technical Support Specialist Volante Toronto
🏢 Jonas Software
📍 Toronto