Overview

Languages

English

Education
Secondary (high) school graduation certificate
or equivalent experience

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
Hospitality industry
Hotel, motel, resort
Rural area

Responsibilities

Tasks
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages




Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service

Experience and specialization

Computer and technology knowledge
Multi-line switchboard
Word processing software
Central reservation system (CRS)
Spreadsheet
Internet

Additional information

Transportation/travel information
Own transportation
Public transportation is not available

Work conditions and physical capabilities
Attention to detail
Rapid-paced workplace
Standing for extended periods
Work under pressure

Personal suitability
Client focus
Dependability
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Team player

Benefits

Health benefits
Dental plan
Health care plan

Financial benefits
Group insurance advantages

Other benefits
Parking available

📌 Front Desk Hotel Clerk Edson
🏢 Travel Lodge By Wyndham
📍 Edson