Deliver exceptional guest service as a Patron Services Captain at the Chan Centre for the Performing Arts. This role ensures patrons enjoy a premium experience in a welcoming setting.
As a Patron Services Captain, you'll lead ushering efforts during performances at UBC's Chan Centre, supervising attendants to guarantee an unforgettable experience for all guests. Your responsibilities include ticket-taking, guiding patrons to their seats, and addressing queries or accessibility needs. With a commitment to safety and service excellence, you’ll maintain venue standards during events.
Key Responsibilities:
• Provide top-tier customer service before, during, and after events
• Welcome patrons and ensure safety protocols are followed
• Supervise ushering staff during performances and events




• Write reports and manage staff breaks efficiently
• Maintain venue presentation before house opens and post-event
Requirements:
• High school graduation with 2 years' experience in a related field
• Strong customer service skills in a theatre environment
• Understanding of equity, diversity, and inclusion practices
• Ability to communicate effectively with diverse groups
• Resourceful and capable of problem-solving in real time
Elevate the patron experience at the Chan Centre through outstanding service, leadership, and commitment to excellence.
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📌 Patron Services Captain at Chan Centre (Vancouver)
🏢 UBC
📍 Vancouver