What you will be doing in the role of Application Engineering, Intermediate: Your responsibilities may include, but are not limited to: Working with customers to understand their needs in specific applications, including making recommendations as to which products to use
Providing written quotations and proposals to customers based on equipment or services selected
Performing necessary performance calculations and analysis, troubleshooting processes or product-related issues
Ensuring proper execution of an order from quotation to final shipment
Regular follow-up with customers to maximize conversion rate
Regular use of Customer Relationship Management (CRM) software to track sales activities
Build robust relationships with customers to understand their needs and provide tailored solutions.
Identify upselling and cross-selling prospects during technical discussions.
Act as a technical liaison to customers via face-to-face meetings, phone calls,
and email correspondence.
Collaborate with the sales team to develop and execute strategies that drive bookings growth.
Other Duties
Promoting specific product lines
Gathering and maintaining competitive intelligence in specific markets
Product training in specific types
Providing customer education (schools and seminars) Knowledge and skills required for the role: University Undergraduate Degree in Mechanical or Chemical Engineering or Technologist Diploma in an Engineering discipline
Minimum 4+ years experience in an Application Engineering/Inside Sales or similar role