Work must be completed at the physical location. There is no option to work remotely.
Work setting
Industrial plant
Aviation/aerospace manufacturing
Responsibilities
Tasks
Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Sell merchandise
Maintain and manage digital database
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
Complete and process international purchase orders
Review purchase order claims and contracts to determine compliance with company policy
Experience and specialization
Computer and technology knowledge
Database software
Enterprise resource planning (ERP) software
Internet
MS Excel
MS Outlook
MS Windows
MS Word
SAP (FI/CO / HR / MM / OT SD)
MS Access
MS PowerPoint
JD Edwards
Spreadsheet
Electronic mail
Inventory control software
Additional information
Work conditions and physical capabilities
Attention to detail
Rapid-paced environment
Tight deadlines
Work under pressure
Repetitive tasks
Personal suitability
Punctuality
Client focus
Effective interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Judgement
Ability to multitask
Dependability
Honesty
Quick learner
Benefits
Health benefits
Dental plan
Disability perks
Health care plan
Paramedical services coverage
Vision care benefits
Financial benefits
Registered Retirement Savings Plan (RRSP)
Other advantages
Free parking available
📌 Customer Service Agent Amherst
🏢 IMP Aerostructures
📍 Amherst
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