Shape customer outcomes as a Customer Success Manager 3 with Equinix, the global leader in digital infrastructure. Drive measurable impacts while managing complex global relationships.

In this strategic role, you will oversee end-to-end customer lifecycle engagement for complex accounts. Focusing on onboarding, retention, and cross-functional collaboration, your expertise will empower customers to achieve business objectives. You'll be instrumental in enhancing customer satisfaction and driving revenue growth as a trusted advisor.

Key Responsibilities: • Facilitate onboarding sessions for diverse global customers • Track Customer Success Plans against business outcomes • Conduct regular Customer Business Reviews with C-level executives • Identify churn risks and lead mitigation strategies • Advocate for customers across internal teams

Requirements: • At least 5 years of relevant experience • Bachelor's degree is preferable • Extensive expertise in B2B SaaS or tech environments • Proven experience managing global enterprise accounts • Success in enhancing product adoption and retention

Become a key player in improving the customer journey at Equinix. #J-18808-Ljbffr

📌 Equinix Customer Success Manager 3 Role (Toronto)
🏢 Equinix
📍 Toronto