Enhance customer experience as a Customer Support Specialist with Paragon Testing Enterprises, a Prometric Company. Deliver exceptional service to test takers and clients through various communication channels.

This full-time position involves guiding prospective test takers and partner organizations in navigating Paragon's testing and instructional materials. As a representative, you will process requests efficiently, assist with registrations and cancellations, and refine internal procedures for optimal delivery. Robust communication skills and attention to detail are instrumental in supporting our clientele.

Key Responsibilities:
• Respond to inquiries via email, phone, and online chat
• Process customer requests effectively and timely




• Promote Paragon's tests to clients and stakeholders
• Refine procedures for service delivery and implementation
• Provide input for database updates and tracking inquiries

Requirements:
• Minimum one year of customer service experience
• Proficiency in Windows Office applications
• Sensitivity to non-native English speakers
• Strong problem-solving and organizational skills
• Availability for weekend shifts on a rotating basis

Provide exceptional service and support for test takers and clients at Paragon Testing Enterprises.
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📌 Customer Support Specialist at Paragon Testing (British Columbia)
🏢 Prometric
📍 British Columbia