Employer: Sandgate Women's Shelter of York Region Inc
Location: Jackson's Point
Job Type: child youth and family
Closes: September 15, 2026
Job Posting:
Outreach & Counselling Support Worker Job Title: Outreach & Counselling Support Worker, Community Programs
Number of positions: 1
Terms : Full time position. Bargaining Unit Position. Must be available to work onsite at Sandgate Women’s Shelter site in Jackson’s Point in York Region and in the surrounding communities. Occasional evening and weekend availability may be required.
Compensation : $27.23 per hour + benefits
The Outreach & Counselling Support Worker provides mobile, residential, and non-residential crisis support individually and in group settings to develop and carry out individualized goal plans for all persons who identify as women and their children who are affected by violence. Sandgate Women’s Shelter of York Region Inc. works within a harm reduction, feminist, and intersectional framework, following the mission, vision, and guiding principles of the organization.
Major Responsibilities The Outreach & Counselling Support Worker provides mobile, residential, and non-residential crisis support individually and in group settings to develop and carry out individualized goal plans for all persons who identify as women and their children who are affected by violence. Sandgate Women’s Shelter of York Region Inc. works within a harm reduction, feminist, and intersectional framework, following the mission, vision, and guiding principles of the organization.
Primarily provides mobile, residential, and non-residential crisis support individually and in group
settings to develop and carry out individualized goal plans for all persons who identify as women and
their children who are affected by violence
Provide safety planning, crisis intervention, trauma counselling, advocacy, referrals, and follow up
support
Provides community education, development and event planning on the issues of violence against
women
Provide crisis intervention and supportive counselling through the crisis support line and in-person
at the shelter(s)
Conduct safety risk assessments and develop proactive safety planning, on the crisis support line and
in person
Knowledge of and compliance with relevant legislation (i.e., the Child and Family Services Act)
Provide solution-focused counselling to women in the shelter(s) and on the crisis support line
Conduct an intake for all women and their children who have accessed services
within Community Programs
Assist women by providing support in navigating the social services system and providing relevant
referrals, as per the woman’s individual needs
Provide information on rights, options,



and available services
Plan and facilitate support groups designed to improve emotional wellbeing and healing for women in
the community and in shelter programs
Administration and Documentation Understand and comply with all organizational policies, procedures and service delivery guides including: Safety, security and emergency procedures
All organizational procedures

Describe and model Sandgate Women’s Shelter service processes, commitments, values and obligations to support-seekers
Collect and report relevant data and statistical information
Maintain accurate, timely, and confidential documentation, i.e.: client management/database updates,
monthly reports, communication logs, women’s notes, intake and discharge documentation
Participate in case consultations and warm referrals, as needed
Public Awareness Organize and participate in six or more public awareness/education events on issues related to
violence against women annually
Facilitate and participate in appropriate community and coalition meetings
Liaise with schools, teachers and students as requested
Effectively liaise with relevant community stakeholders including public speaking and awareness events
Produce media articles/releases, pamphlets, budgets and reports as required
Team Collaboration and Support Adhere to all organizational, including emergency, procedures
Adhere to all health and safety requirements and all organization confidentiality requirements
Participate in supervision and/or team meetings
Uphold ethical standards, professional boundaries, and mandatory reporting obligations
Where crisis situations occur, respond in accordance with organizational protocols
Work in co-operation with all Sandgate Women’s Shelter staff, Board members and community
partners
Participate in orientation and training of recent employees and students, including job shadowing
Co-facilitate support groups as needed
Provide frontline or crisis line coverage as required
Work independently and as a team member
Participate in program planning and evaluation
Attend relevant organizational meetings and/or events
Participate in report writing as required
Ability to maintain and secure outreach office (supplies and equipment), including cash
Assume other relevant tasks and activities as required




Key qualifications Understanding of gender-based violence, particularly intimate partner violence, across diverse
intersections of identity (e.g., race, faith, sexual orientation, and gender identities)
Demonstrated experience working with survivors of gender-based violence and survivor-serving
organizations from trauma-informed, feminist, anti-colonial, anti-racist, and anti-oppression frameworks
Experience working in gender-based violence and/or sexual violence services
Flexibility to work in, and travel to, any part of the region (all Sandgate locations)
A valid driver’s license, reliable vehicle and work-related insurance
Experience providing crisis intervention and/or brief counselling to survivors of gender-based violence,
particularly intimate partner violence
Experience working with women of diverse backgrounds, socioeconomic statuses and other diverse
social identities
Knowledge of the social services system, and ability to effectively navigate within it
In depth knowledge of York Region’s resources and services
Knowledge of relevant legislation (i.e., the Child and Family Services Act)
Excellent communication, organizational, time management, conflict management, and interpersonal
skills
An ability to work independently as well as part of a team
Excellent verbal and written communication skills to communicate effectively with service users and
coworkers through various tools and techniques
Demonstrate active listening and ability to respond appropriately when interacting with individuals or in
groups
Facilitator and presentation skills, using a variety of resources and methods
Ability to find solutions to problems and provide workable solutions
Demonstrated professionalism and a positive work ethic within communication skills, interpersonal
effectiveness and conflict resolution
Demonstrated understanding and commitment to the principles of equity of access and cultural diversity
Ability to liaise effective­ly with community agencies and the general public
Ability to use media, resources, network to raise awareness and build relationships
Post secondary degree or diploma in a relevant discipline (ie. social work, social services, counselling,
women’s studies, or other post-secondary education and experience)
Computer proficiency, and experience utilizing one or more outreach design platforms and tools (i.e.
Canva, Constant Contact, MailChimp)
A second language other than English and French is an asset
Valid CPR/First Aid certification, is an asset
Accommodation is available on request for candidates taking part in the selection process.
Only applicants selected for an interview will be contacted.

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📌 Outreach & Counselling Support Worker (Manitoba)
🏢 Ontario Association of Interval & Transition Houses
📍 Manitoba