Job Summary
This position is for onsite assistance only and is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on integration and installation assistance in conference rooms.

Essential Duties and Responsibilities

Operate and test daily functionality of all AV and integrated conference rooms

Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays

Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer

Troubleshoot AV/V problems last minute as required as well as non‑critical situations

Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations

Interact with client Customer Help Desk ticketing system to respond to end user requests

Coordinate with client staff to determine AV basic infrastructure requirements for any new conference room or media design

Set up and breakdown of all onsite meetings

Daily system testing to ensure equipment and room functionality

Responsible for escalating all “next level” break‑fix issues to their manager for resolution

Perform remote testing for local and regional offices

Ensure all AVS spaces are presentable for use

Other duties assigned as needed
Any other duties assigned as needed.

Skills and Abilities

Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization

Ability to test equipment and perform basic troubleshooting

Ability to work and think independently and ensuring to meet deadlines

Basic computer knowledge

Knowledge of basic signal flow for audio,



video and control

Ability to balance multiple tasks with changing priorities

Strong organizational skills and excellent attention to detail

Excellent communication and interpersonal skills, both verbal and written

Demonstrated customer service focus and client communication skills

Valid Driver’s License and a clean Driver's Abstract that meets AVI‑SPL driving standards

Education and/or Experience

Minimum high school diploma or equivalent

Demonstrated working knowledge of AV practices and procedures

Videoconferencing experience including operation, call set‑up and equipment

Demonstrated AV Control experience including Crestron, Extron, and/or AMX

Experience and knowledge of web conferencing tools such as WebEx and Cisco meeting place a plus

Working Setting
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

Because many of our clients are requesting that all employees working on their site be fully vaccinated for COVID‑19 and the current concerns of having our team in the office in a safe manner, we will require proof of vaccination prior to any employee coming onboard.

Physical Requirements

The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Direct Reports
This position does not have any direct reports.

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📌 Technician, AV Support (Ontario)
🏢 AVI-SPL
📍 Ontario