Salary Range: $65,000.00 To $75,000.00 Annually
The Team at Lark
Whether it is innovative hospitals, health districts, affordable homes, community recreation, brain health, first-responder support, training and education, or the most advanced medical and clinical care Lark Group’s purpose is always about people.
The Lark Group of Companies focuses on BOLDLY ELEVATING PEOPLE by providing clear goals and deliverables aligned with our corporate strategic plan and inspiring our employees to embrace our core values. At the Lark Group, our employees are A-players who live, breathe and exude our DNA our purpose and our values.
Our values guide how we work every day: Drive, Authentic, Respect, Elevate, Safety, and Bold . They are more than words they shape our decisions, our relationships, and the way we support each other, our partners, and the communities we serve.
As a future employee of the Lark Group, you are someone who is challenged and inspired to work with the best people in your industry. When you read our purpose and core values, you feel connected to them, inspired by them and excited to work with others who live by them.
Position Summary We’re looking for an IT Support Specialist to be the frontline technology resource for the Lark Group companies. This is a hands-on, fully onsite role for someone who fixes things properly, communicates well with people who aren’t technical, and takes ownership of a request until it’s actually resolved.
You’ll own the daily front line end to end helpdesk requests, Microsoft 365, onboarding and offboarding, device deployment, and the documentation that keeps it all repeatable working across our construction, development, hospitality, and health technology companies.
You’ll work alongside our internal IT lead, and by owning day-to-day support you create the room for them to focus on cybersecurity, infrastructure, vendor strategy, Microsoft 365 administration, AI adoption, and long-term technology planning. If you like solving problems, being visible to the people you help, and leaving things better documented than you found them, you’ll fit well here.
What You’ll Be Doing You’ll own the front line of IT support, including:
End-User Support Providing Tier 1 and junior Tier 2 technical support to employees across Lark Group companies
Troubleshooting Windows computers, laptops, monitors, docking stations, printers, scanners, mobile devices, and peripherals
Resolving common issues in Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other Microsoft 365 applications
Handling password resets, MFA enrollment, account access, profile issues, and connectivity problems
Receiving,



prioritizing, documenting, and following through on support requests using the established helpdesk process
Microsoft 365 & Identity Creating, updating, and disabling user accounts following approved onboarding and offboarding processes
Supporting Microsoft 365 licensing, mailbox access, shared mailboxes, distribution groups, Teams memberships, and calendar permissions
Supporting OneDrive synchronization and SharePoint access requests
Assisting with Entra ID user administration, MFA, and sign-in troubleshooting within delegated permissions
Escalating advanced identity, security, mail-flow, compliance, or tenant-level issues to the internal IT lead
Device Deployment & Asset Management Preparing, configuring, and deploying laptops, desktops, mobile devices, monitors, docks, and accessories
Installing approved applications and confirming devices meet Lark configuration and security standards
Coordinating equipment replacements, repairs, returns, and secure disposal
Maintaining accurate hardware, software, assignment, warranty, and location records
Completing routine inventory checks across supported offices and sites
Business Application Support Providing first-line assistance for Adobe, Bluebeam, Procore, Autodesk, Acumatica, Salesforce, Monday.com , and other approved company applications
Handling basic installation, licensing, access, and profile troubleshooting, and escalating application-specific problems when required
Infrastructure & Office Technology Assisting with Wi-Fi, wired network, VPN, ISP, meeting-room, audiovisual, printer, and office technology troubleshooting
Performing basic network checks involving connectivity, DHCP, DNS, cabling, access points, switches, and firewalls under direction
Coordinating with telecom, internet, managed-service, and equipment vendors as assigned
Cybersecurity & Compliance Helping employees adopt MFA and other security controls
Recognizing and promptly escalating suspected phishing, malware, compromised accounts, data exposure, or unusual sign-in activity
Helping maintain device, access, and software standards, and reinforcing approved IT practices with users
Maintaining technical procedures, onboarding checklists, asset records, and knowledge-base articles




Documenting recurring issues, root causes, resolutions, and escalation paths
Identifying opportunities to standardize common support tasks and improve the employee support experience
Safety & Values Working safely across offices, sites, and server and equipment spaces
Working in a way that reflects Lark’s values: Drive, Authentic, Respect, Elevate, Safety, and Bold
Who You Are You have 2–3 years of progressive IT support, service desk, desktop support, or systems support experience
You’re a strong troubleshooter across Windows 10/11 and the Microsoft 365 applications
You’ve done real Microsoft 365 user administration and worked in Entra ID / Azure AD
You know your way around Outlook, Exchange Online, Teams, SharePoint, OneDrive, and MFA
You have sound networking fundamentals — TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic switching
You’re patient and transparent with people who aren’t technical, and you fix the person’s day as well as the machine
You juggle multiple requests without dropping any, document carefully, and close the loop
You take ownership and push work forward without waiting to be told
You recognize risk and elevate at the right moment — not too early, not too late
You value clarity, honesty, and doing things properly — even when it’s hard
You hold a valid driver’s licence and can travel between Lark locations when required
Nice to have: CompTIA A+, Microsoft 365 Fundamentals, Microsoft Endpoint Administrator, or comparable training
Nice to have: endpoint management, cybersecurity tooling, or device deployment experience
Nice to have: experience in construction, real estate, property management, healthcare technology, or other multi-company environments
Why This Role Is Different You’ll support the people building projects that genuinely matter to communities
You’ll be trusted to run the front line, not micromanaged through a ticket queue
One environment, many companies — construction, development, hospitality, and health technology, so no two days look the same
You’ll work directly with the internal IT lead and have real line of sight into infrastructure, security, and AI adoption
You’ll have real influence over how support gets delivered here, not a process handed to you
You’ll be part of a team that expects a lot — and supports you to deliver it
What We Offer We take care of our people — genuinely and holistically. This role comes with a competitive compensation package and benefits that reflect the value of the work and the impact of the role.

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📌 IT Specialist (British Columbia)
🏢 LARK GROUP
📍 British Columbia