At Waste Logic, we're not just managing waste—we're helping businesses across Canada transform how they approach sustainability. With 30+ years of experience and a network of 150+ service partners, we deliver data-driven solutions that drive real environmental impact.
We're growing—and we're looking for a bilingual, solutions-oriented Customer Experience Representative who thrives in a fast-paced environment and takes pride in delivering exceptional service.
As a Customer Experience Representative, you'll be the critical link between our clients, vendors, and internal teams. You'll own customer interactions from start to finish—ensuring issues are resolved efficiently and clients feel supported every step of the way.
This is an ideal role for someone who is resourceful, organized, and customer-obsessed, and who enjoys solving problems in a dynamic, service-driven environment.
What You’ll Do
Serve as the primary point of contactfor client inquiries via phone, email, and ticketing systems
Diagnose and resolve service issues, coordinating with vendors when required
Manage and prioritize multiple service requests in a high-volume environment
Investigate and resolve service complaintswith urgency and professionalism
Maintain accurate records of client interactions, service schedules, and equipment details
Proactively follow up on open tickets and outstanding service requests
Collaborate cross-functionally to ensure seamless service delivery
What You Bring (Must-Haves)
Fluent in both French and English (spoken and written)
Minimum 2 years of customer service or dispatch experience
Proven ability to manage competing priorities and stay organized under pressure
Strong problem-solving and critical thinking skills
High attention to detail and commitment to accuracy and follow-through
Comfortable working independently in a remote environment
Proficiency with Microsoft Office (Outlook, Excel, Word)
What Sets You Apart
You take ownership—you don't drop the ball
You communicate clearly and confidently with diverse stakeholders
You stay calm and solutions-focused under pressure
You care about delivering an exceptional customer experience, every time
Work Setting
100% remote (Quebec-based candidates only)
Monday-Friday, 40 hours/week
Rotating weekend shiftsrequired
Dedicated home office/workspace required
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📌 Bilingual Customer Experience Representative (Remote from ON, QC) (Quebec City)
🏢 eLogic
📍 Quebec City
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