As an Account Manager at Quorum, you will build long-term, trusted relationships with customers while driving revenue growth and retention across your assigned portfolio. This sales-focused role also requires a strong commitment to customer satisfaction, helping clients realize value from Quorum's products and services.

In this role, you will develop robust relationships with key business leaders, stakeholders, and executive sponsors; consult on Quorum solutions; and demonstrate ROI to support customer success. You will also respond to client inquiries, identify growth opportunities within existing accounts and dealer groups, and partner with cross-functional teams - including Training & Implementations, BDC, Product Support, and Product Management to improve the overall customer experience. Occasional travel is required.

What you will be expected to do:

Build and maintain strong, long-term client relationships with key accounts, stakeholders, and executive sponsors

Negotiate contracts, close agreements, protect revenue, and support profitability targets

Ensure Quorum solutions are delivered successfully and aligned with customer needs and objectives

Communicate progress on monthly and quarterly initiatives to internal and external stakeholders

Identify growth opportunities within existing accounts, including new business, upsell, cross-sell, and areas for improvement

Collaborate with the sales team to grow opportunities and meet sales quotas

Support challenging client requests and issue escalations as needed

Maintain regular communication with assigned account contacts, including performance reporting and updated contact logs

Attend training sessions and webinars to stay current on product updates, assess their impact, and communicate relevant changes

Follow Quorum Customer Success best practices and standards

Represent the voice of the customer in Product Development meetings as needed

Complete assigned duties accurately and on time

We are looking for a candidate with:





Proven experience in customer success, account management, sales account management, or a related client-facing role

Strong ability to communicate, present, negotiate, and influence stakeholders at all levels, including executive and C-level audiences

Intermediate proficiency with CRM software, such as Zoho, and Microsoft Office, particularly Excel and PowerPoint

Experience delivering client-focused solutions that address customer needs and support long-term satisfaction

Ability to manage multiple priorities while maintaining strong attention to detail

Strong analytical, organizational, time management, and interpersonal skills

Enthusiastic, self-motivated approach to work

Post-secondary education preferred

Bilingual fluency in French and English is considered an asset

Automotive industry experience, particularly in dealership sales operations, is considered an asset

Familiarity with one or more Quorum systems is considered an asset

It would be great if you had the following- but we do not expect you to have it all:

Strong Sales Background : While the role involves customer success, having a solid understanding of sales processes, techniques, and strategies is essential for effectively identifying and executing upsell or cross-sell opportunities and maximizing revenue.

Customer Relationship Management (CRM) Skills : Proficiency in CRM software such as Zoho, or similar platforms is beneficial, as well as, experience in managing customer data, tracking interactions, and forecasting sales.

Account Management Experience : Experience in customer success or account management is highly desirable, including managing client relationships, maintaining customer satisfaction, and supporting growth, retention and loyalty.

Additional Requirements

Criminal background check required

Candidates must hold a valid passport as some travel will be required.

Must possess a valid driver's license

Flexible hours

Competitive salary

Variable compensation/Commission Plan

Company Match Plan

Group Benefits

Flexible work environment

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