Become a Billing and Payment Operations Associate with CGIC, focusing on effective account management and client service in a hybrid work environment. Engage meaningfully with clients to resolve billing inquiries effectively.

In this full-time role within the Retail Sales department, your primary responsibilities will include managing client accounts, processing refunds, and administering premium collections. You will ensure compliance with service standards while strengthening client relationships through quality interactions and support.

Key Responsibilities:
• Handle incoming client calls for billing inquiries
• Manage payments and adjustments to client accounts
• Reach out to clients concerning outstanding balances




• Review system reports for compliance and accuracy
• Professionally handle and escalate client complaints

Requirements:
• Experience in customer service or related fields
• Completed post-secondary education is essential
• Call center experience is a valuable asset
• Willingness to undertake the ACS 100 training course
• Strong capabilities in communication and problem-solving

Utilize your billing expertise to significantly enhance CGIC's client service excellence.
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📌 Billing and Payment Operations Associate (Alberta)
🏢 Co-operators General Insurance
📍 Alberta