Become a Technical Support Specialist with Chowbus, focusing on POS platform solutions for Asian restaurants. This role emphasizes effective onboarding and software troubleshooting within a supportive team workplace.

Chowbus seeks a motivated Technical Support Specialist to enhance customer experiences on our SaaS platform. You will steer merchants through POS setup, oversee technical inquiries, and collaborate with teams to enhance user experiences. Your proficiency in troubleshooting will be paramount in supporting our expanding restaurant network across North America.

Key Responsibilities:
• Walk merchants through the setup and configuration process
• Conduct health checks and success reviews for clients
• Resolve technical issues via chat and email




• Offer onsite troubleshooting support as needed
• Engage with internal teams to drive product improvements

Requirements:
• 1-3+ years of customer or product support experience
• Proficient in Salesforce and troubleshooting
• Strong communication and customer service focus
• Fluent in Chinese and English
• Passionate about tech and customer satisfaction

Utilize your technical acumen at Chowbus to empower Asian restaurants to thrive through innovative solutions.
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📌 Technical Support Specialist at Chowbus (Ontario)
🏢 Chowbus
📍 Ontario