Become a pivotal leader in Technical Engineering at Ingram Micro’s Mississauga office, working in a hybrid mode. Your leadership will enhance support operations across Microsoft services.
In this Senior Manager role, you will take ownership of Microsoft support partnerships, ensuring accountability through well-defined contracts and operational excellence. Extensive knowledge of service level agreements, escalation pathways, and vendor management is essential. You'll guide a global technical support team in a dynamic environment.
Key Responsibilities:
• Manage end-to-end Microsoft contract processes
• Establish and ensure adherence to vendor SLAs
• Create structured escalation procedures and governance
• Mentor a global team of technical support engineers
• Engage collaboratively with internal and external stakeholders
Requirements:
• Bachelor’s degree in computer science or IT
• 8-10 years in enterprise support and vendor relations
• Minimum 5 years in technical team leadership
• Deep experience with Microsoft support frameworks
• Strong communication and problem-solving skills
Lead the evolution of technical support at Ingram Micro and foster a high-performing team in Mississauga.
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