Join J.L. Refrigeration Inc. as a Service Coordinator/Dispatcher in Scarborough, Ontario. This in-office role centers on coordinating service requests, technician schedules, and delivering top-notch customer service.

As a key member of our Service Department, you'll handle emergency service calls and manage preventative maintenance programs. Your organizational skills will help prioritize service requests and ensure effective communication with customers. This role demands calmness under pressure and a commitment to creating excellent customer experiences.

Key Responsibilities:
• Receive and prioritize incoming service requests
• Dispatch technicians based on urgency and availability
• Coordinate technician schedules and communicate updates




• Manage preventative maintenance programs and deadlines
• Respond to customer inquiries and service concerns

Requirements:
• Robust organizational and communication skills
• Ability to handle a busy workload and meet deadlines
• Previous dispatch or service coordination experience
• Knowledge of QuickBooks and customer service portals
• Willingness to learn and work as a team

Bring your organizational expertise and focus on customer service to J.L. Refrigeration Inc. in Scarborough.
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📌 Customer-Focused Service Coordinator in Scarborough (Ontario)
🏢 J.L. Refrigeration
📍 Ontario