Advance your career with Kraken Robotics as an IT Support Specialist in Dartmouth, NS, focusing on Tier 1 support. Assist users with essential IT functions while improving their operational experience.

As the first point of contact, you will troubleshoot a variety of IT issues, documenting your findings and ensuring user satisfaction. The role encompasses basic system administration tasks and adherence to IT policies aimed at keeping services efficient and secure, setting the stage for your growth in IT.

Key Responsibilities:
• Respond to IT support requests via multiple channels
• Resolve hardware and software issues for end-users
• Document all service requests accurately in the system




• Provide assistance during onboarding and offboarding processes
• Maintain communication with users about their support status

Requirements:
• 1+ years in an IT support or help desk workplace
• Understanding of Microsoft 365 applications and basic networking
• Excellent customer service and communication skills
• Relevant certifications like ITIL Foundation beneficial
• Preferred education in IT or a related discipline

Join Kraken Robotics and be part of a team dedicated to innovation while enhancing your IT skills.
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📌 Dartmouth IT Support Specialist at Kraken (Nova Scotia)
🏢 Kraken Robotic Systems
📍 Nova Scotia