Tim Hortons in Fort Frances, Ontario is currently looking for a Full-Time Supervisor with previous customer service experience and open availability. This position is located at 525 Kings Hwy, Fort Frances, ON P9A 2S9 — approximately 20 hours from the Greater Toronto Area. Relocation to Fort Frances is essential for this role.

The Tim Hortons Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and exceptional guest experience are fulfilled.

Responsibilities

Leads by example and demonstrates the importance of treating every team member and guest with respect

Reacts immediately to issues requiring attention during the shift

Provides ongoing, specific direction to team members

Encourages an exciting and fun work setting while motivating team members to meet goals

Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance

Assists in ensuring optimal team member coverage at all times and works various positions during busy periods

Responds to guest service complaints in a timely manner, resolving problems and turning negative situations into positive ones

Complies with and enforces all Tim Hortons operating standards





Ensures that all product and packaging is properly merchandised and stocked

Responsible for shift cash procedures

Assists the Restaurant Manager in driving sales and transactions during their shift

Completes all required shift documentation (waste records, manager walk-through, pre-rush checklists, etc.)

Ensures health and safety policies are followed during the shift, including documentation and reporting of any work-related injuries or accidents

Requirements

Secondary (High) School Graduation Certificate or equivalent

Minimum 1 year of customer service experience required

Open availability

Passion and energy for guest service and creating friendly, fast, and exceptional guest experiences

Strong work ethic and commitment to team, cleanliness, and organization

Physical ability to walk and stand for long periods and lift/carry up to 20 kg / 45 lbs

Willingness and commitment to relocate to Fort Frances, Ontario

Benefits

Comprehensive training

Medical benefits

Immigration support including OINP sponsorship, Express Entry support, and Work Permit Extension assistance

Secondary School Graduation Certificate or equivalent; minimum 1 year of customer service experience; open availability; willingness to relocate to Fort Frances, Ontario

#J-18808-Ljbffr

📌 Lunch Supervisor (Ontario)
🏢 Tim Hortons
📍 Ontario