Coast Calgary University Area Hotel by APA, 1804 Crowchild Trail NW, Calgary, Alberta, Canada

Job Description
At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

The Front Office Supervisor will contribute to the overall success of the hotels by leading and maintaining Guest Services standards for the front office, by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions. This role requires availability across all operating hours of the property.
Responsibilities:

Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing guest concerns and requirements; looking for opportunities to exceed guest expectations; and escalating issues as necessary

Supervises front desk operations and handles administrative duties such as, performing check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and storing luggage

Reviews daily arrivals list and checks VIP notes and other special guest requests Monitors the quality of work and provides feedback on the degree to which operational standards are met

Communicates goals to others, including team members, other Leaders, etc





Reviews departmental plan and performance on a quarterly basis to identify areas for improvement that would contribute to enhanced business performance and to identify opportunities that would support business growth

Other duties as required

Skills/ Knowledge/Experience:

1-3 years of related experience in the hospitality industry

Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience

Excellent communication (written, oral English and listening), and customer service skills

Ability to lead and motivate others

Solid problem resolution skills and conflict resolution skills to resolve issues within a functional area

Aware of and understands how all areas of the business interact and how own area impacts and is impacted by other areas

Experience dealing with fast-paced customer-service environments

Exemplifies Coast’s core values and enjoys working in a culture of accountability

Able to work a flexible schedule, which includes evenings, weekends, holidays and some overnights

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities& more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !

Coast Calgary University Area Hotel by APA, 1804 Crowchild Trail NW, Calgary, Alberta, Canada

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📌 Front Office Supervisor (Alberta)
🏢 Coast Hotels
📍 Alberta