Shape customer strategies with Intuit in the Staff Customer Experience Professional role. Based in Toronto, this hybrid position focuses on enhancing service experiences globally.
You will be instrumental in establishing a cohesive customer success strategy for small and mid-market businesses, ensuring that local insights translate into global initiatives. Your responsibilities include leading cross-functional teams and designing innovative, AI-driven experiences. By leveraging deep analytical insights, you will optimize service performance and navigates the complexities of international regulations.
Key Responsibilities:
• Create cohesive strategies catering to various customer segments • Ensure strategic alignment across international markets • Monitor service performance and quantify customer perks • Lead efforts to overcome market-specific challenges • Innovate AI-enhanced service experiences
Requirements: • BA/BS or equivalent required; MBA strongly preferred • 8–10 years of relevant experience • Superior analytical and strategic skills • Proven communication skills across levels • Expertise in designing customer experiences at scale
Utilize your experience in customer success to enhance Intuit's global service delivery and customer engagement. #J-18808-Ljbffr