Elevate your career as an Intermediate Application Support Specialist with a hybrid work model at City Hall. Provide expert support for Microsoft 365 and SharePoint incidents daily.
This role requires three to five years of application support experience in an enterprise workplace. You will leverage strong skills in ITSM tools like ServiceNow, performing incident triage and issue resolution while ensuring client satisfaction. Your ability to communicate technical issues clearly will enhance user experience and improve service quality.
Key Responsibilities:
• Triage and resolve SharePoint incidents efficiently
• Maintain accurate ServiceNow ticket documentation
• Provide ongoing SharePoint administration support
• Assist with user onboarding and post-migration issues
• Report metrics and service improvement recommendations
Requirements:
• 3-5 years in application support within enterprises
• Hands-on experience with ITSM tools like ServiceNow
• Strong knowledge of Microsoft 365 and SharePoint
• Proven experience in issue analysis and resolution
• Diploma in Computer Science or related field
Ready to make a meaningful impact with effective support and administration skills in a hybrid environment?
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