Compensation Pay Range: $25.26-$31.04
Job Description Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers - all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that is provided where, when, and how it is needed. CHEO's Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children's health concerns. CHEO has been named Canada's best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada's Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.
POSITION SUMMARY Answer incoming calls and redirect to the appropriate person, department, or clinic
Provide general information to external callers concerning the hospital services
Direct and inform visitors to the appropriate clinics and hospital areas, and patient location
Assume custodial responsibility for packages and miscellaneous items delivered to the switchboard
Locate physicians and other personnel by pagers, cellular phones or various telephone calls
Provide overhead paging of codes, emergencies, rounds and miscellaneous announcements
Answer emergency phone and follow procedures in the event of alarms, codes, and stat calls
Monitor the various alarm systems and notification panels and advise appropriate parties
Respond to distress alarms (i.e. elevators)




Reset voice mail passwords
Maintain various databases in support of staff directories, phone/pager numbers, name display
Update on-call lists with respect to changes in coverage
Provide pocket pagers, servicing and administration
Provide on-call coverage and carry pager
QUALIFICATIONS Secondary school graduate (Essential)
Three (3) months of related experience (Essential)
Strong customer service orientation with good interpersonal skills (Essential)
Excellent organizational skills and attention to detail (Essential)
Comprehensively use software including databases (Essential)
Ability to work under pressure and multitask (Essential)
Work with minimal supervision, dependable and responsible (Essential)
Knowledge of hospital resources (Essential)
Knowledge of computer software (Microsoft Office Suite) (Essential)
Knowledge of Speech Attendant, Meridian Mail (Preferred)
Criminal Record Check (Level 1) (Essential)
Bilingualism (French/English) (Essential)
*Timeline may be extended or shortened based on operational needs.
* Please note you will be represented by the Laborers International Union of North America (LiUNA).
Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [email protected]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. Please note you will be represented by the Laborers International Union of North America , (LiUNA). Bilingualism (French/English)



will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire. CHEO values diversity and is an equal prospect employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [email protected]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. We thank all those who apply, however, only those to be interviewed will be contacted.
CHEO is much more than a hospital. Our commitment to outstanding care and continued development impacts every part of a child and youth's health and well-being. Working at CHEO means a rewarding career. A career at CHEO provides a: competitive salary and comprehensive perks package unique culture that fosters dedication, communication, respect and teamwork place where your opinions will be respected, contributions valued and your initiatives rewarded family-friendly environment that supports you and your own family, as well as the children, youth and families we serve chance to grow - personally and professionally - through our comprehensive orientation program and on-the-job learning support for continued education and learning potential for a relocation reimbursement benefit truly unique work environment We are redefining what it means to be a hospital. Exceptional and integrated care is what families, children and youth deserve. We are committed to partnering with them and the community to provide this care - where, when and how it’s needed.
CHEO continues to be selected by local, national and international competitions showcasing employers who lead their sector in offering exceptional workplaces for their employees. For the eleventh time, CHEO has been recognized as one of the National Capital Region’s Top Employers. We are among a select group of organizations at the forefront of their respective industries who offer exceptional places to work. We were given this honour based on our outstanding: workplace atmosphere benefits employee communications training and skills development community involvement

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📌 Weekend Switchboard Operator, Information Services, Temporary Part-Time (0.2) (until January 2028)
🏢 Children’s Hospital of Eastern Ontario
📍 Quebec City