Cognizant seeks a Technical Analyst in Mississauga, Ontario, to optimize enterprise application performance. Ensure stability, manage incidents, and support a robust ITSM setting.
As part of the Cloud Infrastructure and Security team, you will engage in Level 2 support for critical applications, address production incidents, and enhance service quality. This onsite role requires four days a week in the office, allowing for a balanced work-life dynamic while tackling technical challenges and collaborating effectively with various teams.
Key Responsibilities:
• Deliver Level 2 support for enterprise applications
• Monitor and analyze application performance metrics
• Manage ITSM processes including Incident Management
• Execute and troubleshoot jobs using ZEKE Scheduler
• Conduct analysis for recurring production issues
Requirements:
• Minimum 2 years supporting IBM Mainframe applications
• 2+ years using ZEKE Scheduler or automation tools
• Knowledge of ITSM processes
• Proficient in SQL for troubleshooting and analysis
• Strong analytical and teamwork skills
Bring your technical expertise and collaborative spirit to enhance enterprise applications in this vital role at Cognizant.
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