Launch your career in IT with IMA as a Help Desk Technician I. This role focuses on end user support and troubleshooting desktop and application problems, offering valuable experience.

IMA is searching for a motivated IT Help Desk Technician I to enhance its service desk. You will engage in diagnosing issues, maintaining computer systems, and ensuring user satisfaction through prompt resolution of requests. Your responsibilities will also include providing audio/visual support in meeting rooms.

Key Responsibilities:
• Troubleshoot and resolve end-user application conflicts
• Assist in user account administration and setup
• Manage service requests via Help Desk ticketing
• Configure laptops, desktops, and mobile devices
• Support Microsoft Office 365 functionality

Requirements:
• 2-3 years’ tech-related work experience
• 1-2 years in a help desk setting
• Excellent communication ability
• Customer service-oriented mindset
• Some travel required

Utilize your technical skills to make an impact in IT while working with a highly regarded organization.
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📌 Entry-Level IT Support Technician Role (Ontario)
🏢 IMA Financial Group
📍 Ontario