Bilingual Case Assessment Officer
FULL TIME | PERMANENT
Salary : Up to $66,000
Location : Toronto Office – Hybrid
Workplace Structure For training and onboarding purposes, this role will be onsite 4 days/week for up to 6 months. Following the onboarding period, the role will transition to a hybrid schedule of 2 days/week in office.
Hours Monday to Friday 35-hour work week
About the Organization Our client is a national, independent, and not-for-profit organization dedicated to helping consumers and financial services firms resolve disputes fairly and efficiently. They are recognized for their commitment to fairness, integrity, professionalism, and public service. This organization offers a collaborative and supportive workplace culture where employees are encouraged to grow professionally while making a meaningful impact within the financial services industry.
Perks & Benefits
Company-paid benefit plan starting from Day 1
Dental coverage
Vision care coverage
Paramedical coverage
Drug plan
Life insurance
Pension plan
Generous vacation allotment
Casual dress code
Excellent training and onboarding program
Supportive and family-oriented work environment
Opportunity to contribute to meaningful public-service work
Professional growth and development opportunities
Job Requirements
Fluency in English is essential.
A minimum of a General Educational Development (GED) certificate or high school diploma is required.
Possession of a valid Ontario Class G driver’s licence.
At least four years of driving experience, as verified by the "date first licenced" on the Ontario driver’s licence.
No more than four demerit points and three violations at any time during employment as a Driver Examiner.
Intermediate computer skills are required.
A minimum of one year of experience, including demonstrated excellence in customer service.
Strong customer service skills and the ability to handle difficult and complex situations effectively.
Ability to manage multiple tasks simultaneously.Knowledge of the relevant sections of the Highway Traffic Act, associated regulations and legislation, and related government and company policies to provide accurate information and guidance to applicants.
Understanding of driving and assessment concepts, including the theory of driving behaviour, hazard perception, accident-avoidance techniques, and the standards and requirements of driving tests.