Career Opportunities with Delta ControlsA great place to work.Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls)Delta Intelligent Building Technologies (Canada) Inc. (a subsidiary of Delta Electronics) is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully integrated BACnet building solution for HVAC, lighting, and access control.Job SummaryProvide technical support to the Delta Partnership via telephone, email, web based HelpDesk and chat. Manage/analyze/prioritize cases via Case Management System, author articles for Online Knowledgebase, and provide direct support via web-conferencing software toolsProvide on-site technical assistance to partners when necessary to investigate and resolve the underlying causes of product issuesWork closely with the product development teams to assist in defining, developing and improving Delta products so that they effectively meet the needs of our customers. The DSS can provide vital information regarding product functionality, issues and applicability due to their direct connection to our customers.Provide solutions for problems and challenging control requirementsProvide local or remote training to partners and users of Delta Intelligent Building Technologies (Canada) Inc. products (see position description for Delta System Instructor for more details)Write Knowledge Base Articles and participate in technical webinarsProvide technical product demonstrations where necessary.Duties & ResponsibilitiesTechnical SupportEnsure that technical support is available between 7:00 am and 5:00 pm (Pacific Time) on weekdays through our standard support channelsLog incoming calls; issue informationand clarification, as requiredDetermine whether the issue is application, documentation,



or product relatedDetermine the most effective method(s) to respond to issue (workaround, Knowledgebase article, personal phone call, etc)Track software and hardware issues for identification and resolution.On Site Technical SupportUpon request conducts on-site investigation of application and product related issuesAnalyze the issue(s), identify the underlying cause(s), and determine the most appropriate response.Product Team MemberParticipates in functional reviews of hardware and software developmentsMeets with technical writer as Subject Matter Expert for documentation developmentParticipates in technical review of documentationProvides feedback, or reports on customer issues, to the Product Management group.AuthorityObtain product from inventory and ship it to partnersObtain assistance from fellow Delta System Specialists and the Inside Sales RepresentativesForward software and firmware to partners for site upgradesAdvise partners regarding the correct application of the productApprove Advanced Replacement RMAs.Job RequirementsSuperior communication skills; oral, written, and interpersonalExcellent analytic abilitiesHandle pressure and stressful situations with a goal of customer satisfactionGood organizational and time management skillsTeam player; team builderGood knowledge of HVAC, Direct Digital Controls, Access, Lighting and NetworksGood working knowledge of Microsoft Office Application Software; AutoCad, VisioExcellent understanding of the product development process at Delta Intelligent Building Technologies (Canada) Inc.Advanced understanding of Delta Intelligent Building Technologies (Canada) Inc.



products and systemsAbility to identify and build on distinctive strengthsGreat appreciation of customer relationship managementMust have a valid Driver’s license and current PassportMust be willing and able to travel the globe on request.Preferred QualificationsCertification of completion from an accredited, two-year electronic engineering program or equivalent experienceCommitment to successfully complete the ASHRAE self-study HVAC course within the first year of this positionMinimum one year field/application engineering experience using Delta Intelligent Building Technologies (Canada) Inc. product preferredWork Location : In Office 3 days a weekCity : SurreyType : full time, PermanentSalary : 55,000 - 85,000 CADThis range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.Why work for us?We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!Employee & safety centric culture with the possibility of remote workFlexible hours and scheduling availableCompetitive total compensation along with generous vacation allowancesThree weeks of vacationIn-house & external training provided along with education support and opportunities for growthCompany funded annual personal development budgetFinancial benefits & planning such as group RRSP & company matchEmployer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)Travel insurance coverage and access to the Employee Assistance Program (EAP)Wellness - onsite fitness center & company reimbursement for personal gym membershipsInternal Recognition & Service AwardsTransit accessible with free onsite parkingRegular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities#J-18808-Ljbffr

📌 Delta System Specialist - C$55,000 - C$85,000 A Year (Toronto)
🏢 Delta Intelligent Building Technologies
📍 Toronto