Join Irving Energy as a Fixed Term Customer Service Representative in Saint John, NB, where you will be the frontline support for customer needs. Your role will focus on account management, product delivery inquiries, and enhancing overall customer satisfaction.

This temporary position lasts for 7 months and operates in a bustling contact center setting. You will guide customers through account updates, address billing concerns, and assist with placing orders for heating oil and propane. Being proactive and solution-oriented is essential to ensure calls are managed efficiently, even during after-hours.

Key Responsibilities:
• Serve as the primary contact for customer inquiries
• Verify and update customer account information




• Process heating oil and propane orders promptly
• Conduct after-hours activities efficiently
• Support basic troubleshooting and escalate issues accordingly

Requirements:
• 1-3 years of experience in a contact center
• Strong communication and rapport-building capabilities
• Proficient in problem-solving and multitasking
• Computer literacy and organizational skills required
• High School Diploma or equivalent needed

Bring your customer service expertise to Irving Energy and make a difference!
#J-18808-Ljbffr

📌 Irving Energy Customer Service Role (New Brunswick)
🏢 Irvingoil
📍 New Brunswick