Elevate client engagement as a Client Success Account Coordinator at CarltonOne. Play a pivotal role by managing program execution and driving client satisfaction.
As a Client Success Account Coordinator, you will support Client Success Managers in launching client initiatives, resolving queries, and ensuring operational excellence. This position requires a high level of accuracy, strong time management, and effective communication abilities. You will have the chance to impact how clients experience CarltonOne's rewards platform.
Key Responsibilities:
• Assist in the implementation and management of client programs
• Resolve tickets and escalate complex issues to CSMs
• Support daily program management and generate reports
• Facilitate communication with CSM for feedback and improvements
• Stay familiar with CarltonOne system features and capabilities
Requirements:
• Proven experience handling multiple projects
• Proficient in Microsoft Office, especially Excel
• Excellent communication and interpersonal skills
• Capable of succeeding in a fast-paced setting
• Attention to detail and robust analytical skills
Make a meaningful impact in client relations and program success with CarltonOne.
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