Enhance customer engagement as a Digital Channels Manager at Scotiabank in Toronto, Ontario. Play a vital role in driving digital strategies for small business banking.

This management position supports the Senior Manager, focusing on customer experience enhancement in digital channels. Responsibilities include influencing acquisition tactics, developing partnerships with vendors, and monitoring KPIs to align with business objectives. You will also lead efforts to standardize processes and provide insights for ongoing improvement.

Key Responsibilities:
• Influence digital strategy for customer acquisition and retention
• Develop and maintain vendor partnerships for program enhancement
• Track and analyze KPIs to meet customer experience goals




• Standardize operational processes for digital journeys
• Create reports to assess channel performance

Requirements:
• Minimum 5 years in financial services, preferably digital
• Understanding of Design Thinking and Agile methodologies
• Robust stakeholder management and influencing skills
• Knowledge of digital trends and the Small Business market
• Excellent communication and project management abilities

Lead digital transformation initiatives at Scotiabank while enhancing the small business customer journey.
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📌 Digital Channels Manager at Scotiabank (Ontario)
🏢 Scotiabank
📍 Ontario