Maximize customer experience at Embark as a Supervisor in the Contact Centre. Lead a dedicated team while ensuring excellent service and adherence to quality standards.

Embark is seeking an creative Supervisor for its full-time Contact Centre role at Head Office. You will utilize your leadership skills to mentor the team, manage customer requests, and ensure consistent service levels. With a commitment to internal growth, this position is ideal for professionals with a passion for customer service and team support.

Key Responsibilities:
• Supervise daily operations within the Contact Centre
• Evaluate calls to maintain consistent messaging
• Analyze customer service trends and campaign effectiveness
• Train team members in customer retention initiatives
• Manage escalated customer inquiries for resolution

Requirements:
• University or College degree in Business or related field
• 2-3 years in Financial services or call center
• Experience in Customer Retention programs
• Proficient in Microsoft Office 365
• Strong analytical and communication skills

Lead a team dedicated to exceptional service and innovation at Embark's Contact Centre.
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📌 Contact Centre Supervisor at Embark (Ontario)
🏢 Embark Student
📍 Ontario