About the Role Our client is looking for an experienced and motivated Customer Support Lead to guide their support team in Kimberley . This leadership role involves overseeing daily operations, mentoring support agents, and ensuring the highest standards of customer service are met. You will play a key part in resolving escalated customer issues, identifying trends, and implementing process improvements to enhance efficiency and customer satisfaction. The ideal candidate has a proven track record in customer support leadership and a passion for developing high-performing teams within the Northern Cape, contributing to exceptional client experiences.
Key Responsibilities Lead, mentor, and manage a team of customer support representatives.
Oversee daily support operations, ensuring efficient workflow and adherence to SLAs.
Handle escalated customer inquiries and complex issue resolution.
Monitor team performance metrics and provide regular feedback and coaching.




Develop and implement strategies to improve customer satisfaction and retention.
Collaborate with other departments to enhance the overall customer experience.
Requirements 3+ years of experience in a customer support role, with at least 1 year in a team lead or supervisory capacity.
Demonstrated ability to lead and motivate a team.
Robust understanding of customer service principles and best practices.
Experience with helpdesk software and CRM systems.
Excellent problem-solving and conflict-resolution skills.
Ability to work effectively in a hybrid setting from our Kimberley office.
Benefits Competitive salary and leadership bonus opportunities.
Comprehensive health and wellness benefits.
Paid time off and professional development opportunities.
A supportive leadership team and collaborative culture in Kimberley .
Opportunities to shape customer support strategies.

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📌 Customer Support Lead (British Columbia)
🏢 Placements24
📍 British Columbia