Join New Era Technology as a Technical Support Engineer in Newcastle, offering first-line support and engaging with clients to troubleshoot IT issues. Your commitment to outstanding service will be key in this role.
In this full time position, you will provide essential technical support to users, logging and resolving a variety of IT incidents promptly. Your skills in communication and customer service will shine as you develop client relationships. Work in a collaborative environment focused on personal growth and technical excellence with a friendly team.
Key Responsibilities:
• Support Level 1 IT issues via phone and ticketing tools
• Log and prioritize incidents in ConnectWise/Autotask
• Troubleshoot issues related to hardware and software environments
• Maintain communication with end-users and meet service expectations
• Escalate unresolved issues with detailed documentation
Requirements:
• Minimum of 1 year in a Service Desk or similar role
• Proficient in customer service and technical troubleshooting
• Familiarity with Windows, macOS, and Office 365
• Understanding of ITIL processes and ticketing systems
• Relevant IT certifications are a plus
Become a pivotal part of the New Era Technology team, enhancing user experience through expert support.
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