Website Bowes IT Solutions

We’re looking for a Technical Lead who can balance strong technical execution with team leadership. This is a hands‑on role where you will be in the field, solving complex issues, leading projects, and supporting other technicians.

Benefits

Extended health care

Mileage reimbursement

On-site parking

Employment Details

Full Time

Welland, ON

Posted on September 8

What You’ll Do

Provide guidance and escalation support to technicians

Deliver onsite and remote IT support

Lead IT projects (server installs, migrations, network upgrades)

Troubleshoot complex server and network issues

Maintain Microsoft environments (Windows Server, Active Directory, Exchange)

Work with firewalls, VPNs, routers, switches, and wireless networks

Maintain documentation (tickets, KBs, network diagrams)

Communicate directly with clients

What You Bring

4+ years of hands‑on IT support experience

Strong Microsoft environment experience

Solid networking knowledge (TCP/IP, DNS, VPNs)

Server setup and backup systems experience

Project management and follow‑through

Strong communication skills

Nice to Have

Microsoft, Cisco, or CompTIA certifications

Leadership experience

MSP experience

Structured cabling experience





How You Work

Calm under pressure

Organized and detail‑oriented

Strong follow‑through

Team‑oriented

Client-focused

What Success Looks Like

Accurate documentation and time tracking

High productivity

On‑time project delivery

High client satisfaction

Team reliance and leadership

Why Bowes IT Solutions

Variety of work

Team environment

Growth opportunities

Direct impact on clients

Compensation & Travel

From $70,000 per year – Variable compensation based on experience, performance, and overall contribution to the team and business outcomes

Mileage reimbursement provided for approved work‑related travel

This role requires travel to various client locations throughout the day as part of normal job duties

Perks

Extended health care

Mileage reimbursement

On‑site parking

Artificial Intelligence (AI) Disclosure In accordance with Ontario legislation, we may use artificial intelligence (AI) tools to assist in screening, reviewing, and assessing applications during the recruitment process. All hiring decisions are ultimately reviewed and made by human decision‑makers.

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📌 Technical Lead – IT Services #9012 (Ontario)
🏢 Employment Help Centre
📍 Ontario