Elevate your career as a Business Analyst specializing in Salesforce Service Cloud within a dynamic retail workplace. Lead discovery and requirements analysis in a hybrid model from Vancouver, Toronto, or remotely.

Our retail client seeks an experienced Business Analyst to facilitate discovery and requirements projects utilizing Salesforce Service Cloud and Agile methodologies. This contract role focuses on enhancing guest and brand experiences while collaborating with multiple teams such as Guest Services and Digital Marketing. Your expertise will drive high-impact initiatives and support technology integration.

Key Responsibilities:
• Lead discovery activities for guest service initiatives
• Gather and analyze business requirements effectively




• Create and maintain relevant project documentation
• Translate requirements into specifications and user stories
• Facilitate user acceptance testing with stakeholders

Requirements:
• 3+ years as a Business Analyst in retail/e-commerce
• Hands-on Salesforce Service Cloud experience
• Proficient in Agile methodologies, Jira, and Confluence
• Salesforce Administrator certification preferred
• Experience with integrations across platforms

Contribute your Salesforce expertise and analytical skills to shape the future of retail experiences in this pivotal role.
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📌 Salesforce Business Analyst for Retail (Ontario)
🏢 S.i. Systems
📍 Ontario