1005 7th Ave, unit 1A INVERMERE, INVERMERE
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes

Position Overview
ION² Progression Suspension is looking for a Sales & Operations Assistant Manager to take ownership of the day-to-day front end of our growing specialty suspension business.

This is not your typical retail job. You might be helping a rider choose the right suspension option, coordinating service work with our technicians, processing an online order, updating inventory or helping one of our dealers.

We’re looking for someone who likes bikes, likes people, enjoys getting things done and is comfortable spending a good part of the day working on a computer.

You don’t need to know everything about suspension. We can teach the technical side. What matters is that you’re interested in the industry, eager to learn, organized, calm and comfortable taking ownership.

ION² continues to grow, including our role as the Canadian distributor for EXT Suspension. For the right person, there is strong opportunity to grow with the business and take on more responsibility.

Responsibilities & Qualifications
Customer Service & Sales

Be a primary point of contact for customers in person, by phone and email

Understand customer needs and recommend appropriate services, suspension products, parts and upgrades

Process orders, payments, credits and refunds

Handle routine customer concerns independently and elevate technical, warranty or unusual situations when appropriate

Learn our products and services to provide knowledgeable sales support

Service & Shop Coordination

Manage service scheduling, drop-offs, mail-in services and pick-ups

Coordinate workflow and priorities with our technicians

Monitor job progress and keep customers informed





Help maintain smooth communication between customers and the technical team

Website, Inventory & Orders

Process and manage online orders

Maintain website product information, pricing and availability

Receive and organize incoming inventory and flag reorder needs

Assist with inventory counts, shipping, receiving and purchasing as required

Dealer, EXT Canada & Administration

Support dealers with routine EXT Canada inquiries, pricing, availability and orders

Process customer and dealer invoices and routine QuickBooks entries

Assist with daily sales/payment reconciliation and outstanding invoice follow-up

Maintain an organized showroom and front counter

Help execute the operational side of promotions and marketing initiatives

Continuous Improvement
We’re constantly looking for better ways to work. We want someone who will notice repetitive or inefficient processes, bring forward ideas and help us implement new systems, procedures and technology.

Qualifications

Strong customer service and communication skills

Experience in customer service, sales, administration, operations or a similar role

Organized, detail-oriented and comfortable managing changing priorities

Calm under pressure and comfortable making routine decisions independently

Strong computer skills and comfortable learning new software

Comfortable using or learning AI tools to help improve productivity and day-to-day workflows

Shopify and QuickBooks experience is an asset,



but not required

Passion for bikes, riding or the powersports industry is strongly preferred

Bicycle, suspension, powersports or outdoor-industry experience is an asset

Post-secondary education in business, operations or a related field is an asset; equivalent experience will be considered

English required; French is an asset

Key to Success
ION² is a specialty suspension shop where customers, bikes, vehicles and problems rarely arrive in neat little boxes. We’re constantly adapting, learning and finding better ways to do things.

The right person enjoys that variety, stays calm when the day changes direction and gets satisfaction from turning controlled chaos into a smooth-running operation.

You’ll fit well here if you take ownership, enjoy helping people, like keeping things organized, are comfortable working on a computer, bring forward ideas and actually enjoy bikes and the industry we work in.

23-28/hr

Other Perks/Perks
Schedule & Compensation

Full-time, year-round, approximately 37.5 hours/week

Primarily Monday to Friday with some seasonal change

$23.00–$28.00/hour, depending on experience and qualifications

We’re open to someone with less direct industry experience who has the right attitude, skills and potential to grow into the position.

Benefits

Health benefits

Industry perks

Training provided

Staff rides and a relaxed, bike-focused team culture

Opportunity to develop extensive suspension and industry knowledge

Strong opportunity to grow with ION²

Location
ION² Progression Suspension, Invermere, British Columbia

Work in the heart of the Columbia Valley, surrounded by mountain biking, skiing, snowmobiling and plenty of reasons to get outside.

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📌 SALES & OPERATIONS ASSISTANT MANAGER (British Columbia)
🏢 ION² Progression Suspension
📍 British Columbia