Join Alan as a Bilingual Member Support Specialist based in Toronto, Ontario. Provide exemplary support in both French and English, helping members navigate their health coverage effectively.
This role requires at least three years of relevant experience, focusing on member engagement and solution-finding. You will develop expertise in Alan's products and healthcare systems, aiding both members and business customers to maximize their coverage. Additionally, participate in strategic initiatives to enhance customer onboarding and support processes.
Key Responsibilities:
• Develop expertise in health systems and Alan’s offerings
• Assist members in maximizing their health coverage
• Share insights to enhance products and services




• Support the onboarding of recent companies
• Collaborate on strategic initiatives across teams
Requirements:
• Minimum three years of relevant experience
• Fluent in both French and English
• Strong communication and organizational skills
• Comfort with technology and multi-channel support
• Experience in mentorship or leadership preferred
Contribute to building a member-centric support system while enhancing your skills with Alan in Toronto.
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📌 Bilingual Member Support Specialist Toronto
🏢 Alan
📍 Toronto