Lead high-performance teams at Scotiabank as an Operations Manager for Workplace Operations. This contract role is pivotal in maintaining service excellence while developing team capabilities.
In this Toronto-based position, you'll spearhead the Operations team, focusing on improving service delivery and employee experience. Your leadership will involve managing in office support and virtually engaging with multiple communication platforms. You will ensure each operational standard aligns with the bank’s strategic goals and compliance regulations.
Key Responsibilities:
• Direct the performance and development of Operation Leads
• Provide quality assurance for virtual support systems
• Analyze operations metrics and recommend improvements
• Ensure adherence to OHS and Fire safety guidelines
• Handle escalated issues related to facility services
Requirements:
• 5+ years’ experience in leadership within finance
• Strong understanding of regulatory compliance
• Proficient in OfficeSpace and visitor management systems
• Ability to multitask and delegate effectively
• Knowledgeable in business continuity planning
Shape the future of operations at Scotiabank while nurturing a customer-centric culture.
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