Drive client success as a Support Analyst at AssetWorks GPS in Calgary. This in-person role focuses on troubleshooting and improving the customer experience for fleets across North America.

In this key position, you will serve as the main contact for clients post-project deployment, guiding them through GPS platform issues. Your expertise will help clients maximize their fleet management system's potential, collaborating with Professional Services on complex matters. Be prepared to solve hardware and software challenges while documenting and escalating issues as needed.

Key Responsibilities:
• Triage GPS hardware and software challenges quickly
• Assist clients during onboarding and platform setup
• Escalate documentation of bugs to development




• Troubleshoot remotely using various software tools
• Improve processes and knowledge management continuously

Requirements:
• Post-secondary degree/diploma in IT, Engineering, or similar
• Proven customer service experience
• Robust verbal/written communication skills
• Excellent problem-solving and organization skills
• Ability to multitask in a fast-paced environment

Enhance your career with technical problem-solving and customer relationship building at AssetWorks GPS in Calgary.
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📌 Support Analyst for AssetWorks GPS (Alberta)
🏢 AssetWorks
📍 Alberta