Oversee customer service excellence as a Customer Experience Lead with Scotiabank in Sherbrooke, QC. You will manage a team, enhance customer relationships, and drive successful service delivery.
As a Customer Experience Lead, you will support and lead Retail Service teams at Scotiabank. This role requires enthusiasm and dedication to fulfill customer needs and champion the bank's core values. You will handle customer escalations and lead change management initiatives to improve the branch experience.
Key Responsibilities:
• Manage and coach your Customer Experience Associates
• Build strong customer relationships and ensure excellent service
• Act as Officer in Charge during emergencies and escalations
• Identify opportunities to enhance the customer journey
• Implement current policies and procedures smoothly
Requirements:
• Proven leadership experience in managing a team
• Flexibility to work various schedules as needed
• Previous banking or customer service experience
• Strong technical skills promoting digital banking options
• Bilingual in English and French for client interactions
Influence a positive customer experience while leading your team towards success at Scotiabank.
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📌 Lead Customer Experience at Scotiabank (Quebec City)
🏢 Scotiabank
📍 Quebec City
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