Clinical Administrative Assistant
Sherwood Park, Alberta
Temporary, Full-time, 12-month term, 1.0 FTE
$20.19–$26.59 per hour, based on experience

Job Summary
Sherwood Park-Strathcona County Primary Care Network (SPPCN) is seeking a Clinical Administrative Assistant to join our clinical administration team. This role supports the effective and timely scheduling of patients referred to SPPCN clinicians, allied health professionals, and patient programs. The successful candidate will communicate with patients and physician offices throughout the scheduling and referral process, provide professional front-office support, and maintain confidentiality in accordance with health record and privacy requirements.

What We Offer

Temporary, full-time 12-month position

Competitive hourly compensation

Extended health and dental benefits

9% RRSP matching program

Paid vacation and sick leave

Health & Wellness Spending Account

Employee and Family Assistance Program

Professional development funding and paid education time

Cooperative and supportive team environment

Responsibilities
As a valued member of the clinical administrative team, you will be responsible for but are not limited to the following:

Indexing/Referral Processing

Responsible for following procedures for indexing, reviewing physician referrals and directing where needed in order to schedule and complete the referral process including:

Identifying appropriate triage process for various clinicians, programs and groups

Process self-referrals for patients as requested

Scheduling Processed Referrals

Conducts additional processes where appropriate (ie. check AHC number validity)

Maintains schedules for clinicians, books appointments, monitors cancellations, internal referrals, worklists and/or wait lists and follows up where necessary





Set up zoom links/meetings for virtual appointments for patients in-clinic where necessary

Communication/Clinic Liaison

Provides pre-appointment patient information and conducts multiple contact with patients and clinics (phone/email)

May obtain pre-appointment documentation from patient, community stakeholders or physician offices

Monitors/tracks clinical response letters to physician offices are completed as per CPSA

Office/Clinical Administration

Responsible for front office reception to greet and direct patients and visitors appropriately to staff or appointments, as well as field inquiries from public or stakeholders and direct as necessary

Field staff and patient questions/inquiries about zoom, EMR, patient iPads

Responsible for proof reading and completing various clinical letters to ensure accuracy of patient and other information

Completes AFAD quarterly checks:

Conducts quarterly updates of physician clinics accepting new patients

Provides information to update website

Scan information and documents to EMR, enter data or sends to patients

Responsible for various office/building tasks:

Opening – closing procedures, equipment check, training room set up/take down

Conduct regularly scheduled equipment checks (daily AED, fridge temperature verification and recording)

Maintain confidential medical records

Other duties as required

Attributes and Competencies

Enthusiastic, positive,



and service-focused attitude.

Flexible, creative, and able to manage competing priorities in a changing environment.

Ethical, responsible, and accountable for actions.

Respectful of different views and opinions.

Comfortable asking questions and participating in difficult conversations when needed.

Strong understanding of confidentiality, privacy, and sensitive information handling.

Education & Experience

Medical Office Assistant (MOA) Certificate or medical information training an asset

Three years’ direct experience preferred

Medical Terminology training an asset

Experience with medical terminology or medical offices preferred

Equivalent education and experience may be considered

Experience with HealthQuest EMR and NetCARE (or similar EMR) required

Additional Requirements

Current Criminal Record Check and Vulnerable Sector Check satisfactory to the organization.

Valid Alberta driver’s license.

Access to reliable transportation, as occasional travel may be required.

About SPPCN
Sherwood Park-Strathcona County Primary Care Network works with physicians and healthcare professionals to provide coordinated, accessible, and patient-centered primary care services. Our team is committed to supporting healthier communities through collaboration, innovation, and exceptional care.

DISCLAIMER
This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position. The incumbent may perform other duties as assigned, which are not specified in this description. A review and update of this job description will take place at the yearly performance review.

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📌 Clinical Administrative Assistant (Alberta)
🏢 Sherwood Park Primary Care Network
📍 Alberta