Floor Housekeeper

Property: COMO Metropolitan London

Position: Floor Housekeeper

Base Location: London

Department: Housekeeping

Reporting to: Executive Housekeeper / Assistant Executive Housekeeper / HSK Coordinator

Tasks/Responsibilities

Supervise the Housekeeping department, ensuring that directions are properly executed

Perform the highest standard of service in compliance with the COMO values, emphasizing the needs for consistency throughout

Seek responsibility, show courage in taking decisions and take responsibility for your actions and the actions of those reporting to you

Regularly check your assigned team members are adhering to the Hotel’s standard

Periodically review processes on possible improvements to reach the standards

Prepare daily work sheets and allocate work assignments to Room Attendants and Porters to ensure maximum coverage

Responsible for office administration tasks such as maintaining accurate records in linen inventory, guest supplies, cleaning supplies, lost and found, handover, etc.

Control of the issue, collection and returning of pass keys/spectral link phones for all Housekeeping team members

Check all team members in and out when reporting for duty

Check all rooms have been cleaned to standard whilst you are on duty

Ensure corridors and back stairs are clear at all times, and that soft furnishings, carpets and room decor is maintained to COMO standard

Oversee the implementation of regular as well as deep cleaning

Collect guests’ laundry,



pressing or dry cleaning when required, and keep accurate records of all guest laundry and dry cleaning that goes out for cleaning

Being able to maintain effective communication with team members and supervisors. Give clear concise instructions at all times

Brief each Room Attendant daily on his/her task taking special care to instruct on the special requirements

Ensure all maintenance tasks are reported via Triton to the maintenance department and a check done to ensure items are repaired. If not, report to Executive Housekeeper or the housekeeper on duty

Liaise with all departments on the special requirements of the guests

Ensure maids cupboards are well stocked and kept clean and tidy

Handle all complaints relating to Housekeeping in a professional and courteous manner, forward any comments to the Duty manage

Respect privacy and confidentiality of all our guests at all times; do not divulge any guest related information to third parties

Job Requirements

Previous experience in Housekeeping

Proactive in approach with self-driven attitude

Positive social and communication skills

Ability to work within a team, as well as alone

Ability to manage junior team members

Desirable Attributes

Ability to communicate in multiple languages

Previous experience as a Floor Supervisor, within a five stars Hotel

Thank you

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📌 FLOOR HOUSEKEEPER (Ontario)
🏢 COMO The Treasury
📍 Ontario